Help & Questions
We’re here to help. Below you’ll find answers to our most frequently asked questions. If you need additional support, feel free to contact us.
How do I place an order?
Simply browse our catalog, add your selected items to your cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.
What is your return policy?
Due to the nature of skincare products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges once a product has been opened or used.
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location. You’ll receive tracking information once your order ships.
Do you ship internationally?
At this time, we ship within the United States only. International shipping options may be added in the future.
Are your products suitable for all skin types?
Our products are formulated to support hydration, balance, and skin resilience. However, we recommend performing a patch test before full use, especially if you have sensitive skin.
Are your products cruelty-free?
Yes. LUMÉRA by Farah products are cruelty-free and thoughtfully formulated.
How can I contact customer support?
For questions about your order, products, or collaborations, please contact us at:
or use the Contact page on our website.
Can I change or cancel my order?
Orders begin processing shortly after being placed and cannot be modified or canceled once processing has started.
Do you offer promotions or discounts?
Occasionally, we offer exclusive promotions. Sign up for our email list to stay informed.