Return Policy

At LUMÉRA by Farah, your satisfaction is important to us.

Due to the nature of skincare products and for hygiene and safety reasons, we generally do not accept returns on opened items. However, we stand behind our formulas. That is why we offer the Luméra 7-Day Glow Guarantee.

The Luméra 7-Day Glow Guarantee

We are so confident in our Hydra Boost Gel that we want you to try it risk-free. If you don't see a visible difference in your skin's hydration within 7 days of consistent use, we will make it right.

Must reach out within 14 days of receiving the product.

We may ask for a photo of your skin concern to help our team understand why it didn't work for you (this scares off 90% of "liars").

Original shipping fees are non-refundable.

Limited to one "Glow Guarantee" claim per customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@lumerabyfarah.com with:

Your order number
A photo of the damaged or incorrect item

We will review the issue and, if approved, arrange a replacement or resolution.

Lost or Delayed Packages

LUMÉRA by Farah is not responsible for delays caused by the carrier once the order has shipped. Please ensure your shipping address is correct at checkout.

Questions

If you have questions about your order or this policy, please contact us at support@lumerabyfarah.com.

Thank you for choosing LUMÉRA by Farah.