Return Policy

At LUMÉRA by Farah, your satisfaction is important to us.

Due to the nature of skincare products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or refunds once a product has been opened or used.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@lumerabyfarah.com with:

• Your order number
• A photo of the damaged or incorrect item

We will review the issue and, if approved, arrange a replacement or resolution.

Lost or Delayed Packages

LUMÉRA by Farah is not responsible for delays caused by the carrier once the order has shipped. Please ensure your shipping address is correct at checkout.

Questions

If you have questions about your order or this policy, please contact us at support@lumerabyfarah.com.

Thank you for choosing LUMÉRA by Farah.